At Chérie Amour, we believe your satisfaction comes from finding both the right style and the proper fit. We want you to absolutely love your new purchase, so we created a return policy that offers the same level of care.
Due to the intimate nature of these items, returns and exchanges will be accepted if you have received your eligible item(s) within the last 14 days and they are not a Final Sale Item, Gift Card, Personal Product, Hosiery, Adhesive Product, Markdown Item, or Body Care Product.
All items must be returned in new and unworn condition, with the original packaging and all tags and hygienic liners attached, including any boxes, hangers, garment bags, or other signature packaging materials. We ask that you try your new purchase(s) over your own undergarments. If items are returned without original packaging and intact sanitary liners, damaged or with any indication of use, Chérie Amour reserves the right to decline the refund, exchange, or store credit.
If an exchange is requested and your replacement size is not in stock, we can provide you with a store credit applicable to other in-stock items or a future order. If your request is resolved in this form, you will receive an email with a unique credit code which can be used both in-store or online. For purchases originally made using store credit, the refund will be added directly back to the gift card.
If your item(s) are eligible for return or exchange, please submit an email, with the subject line ‘Return Request’, to firstname.lastname@example.org with the following information included:1. Order #
For domestic orders: Upon approval of your request, we will provide a return label via email and ask that items are shipped back within 3 business days following approval. Once your shipment is received at our warehouse, the item(s) will be inspected and we will notify you of your return status.
Accepted and eligible items will be available for both return or exchange. The return shipping fee will be waived for items that are either exchanged in full or refunded to a store gift card. A $5 return shipping fee will be deducted from any refunds that are processed back to the original payment method. Please allow 7- 10 business days for the refund to be processed back to your original form of payment. Shipping fees are non-refundable.
For international orders: Upon approval of your request, please package securely and ship back return item(s) within 3-5 business days following directions provided via email. While international returns are accepted, please note that custom’s duties and shipping fees are non-refundable. Once your shipment is received at our warehouse, the item(s) will be inspected and we will notify you of your return status. Please allow 7-10 business days for the refund to be processed back to your original form of payment.
Damaged, Faulty & Misrepresented Items
At Chérie Amour, we strive to represent our lingerie as seen online as accurately as possible. We know from time to time that colors, fabrics, and styles may appear slightly different in person compared to what is seen online. Keep in mind that all computer displays vary. We make a conscious effort to display the products as reflective of the actual items as possible and to provide details on each product in the product descriptions. If you feel the item(s) we have sent are damaged or faulty, please contact us immediately so we can help you with a return request if eligible. Lastly, please be advised that normal wear and tear from your own personal use of the garment(s) are not considered “damaged” or “faulty” and not eligible for exchange or return.